- The exact shipping price for the carrier and speed you choose is calculated at checkout.
- Shipping and taxes calculated at checkout.
- Prices of all our products are in USD. Payment is automatically converted to your country's equivalent currency.
- Please allow up to 5 days for delivery for Standard Shipping (UPS Ground).
- Orders placed after 1:00pm EST will be dispatched the following day.
- We use UPS and orders can be tracked here: www.ups.com/WebTracking/track
Due to various curfews imposed across the United States, carriers are experiencing reduced pickups and adjustments to their regular processing schedule. Please expect carrier shipping delays during this time but feel free to reach out to us if you have any questions.
Despite COVID-19, BuildTuff is still shipping out orders across the USA as per normal. We are on occasions experiencing delays with orders to some locations. If a courier deems your location unsafe to deliver to, your order may be returned or held until safe to deliver. Unfortunately this is out of our control, but we will do what we can to help.
If you have placed an order to one of the affected areas and your order is on hold, you can either reserve your order or you can cancel and we will refund your order if it has not already shipped to your location.
International shipping is only available in the USA and Canada at this stage. We are investigating the United Kingdom and Europe but currently these countries are not set up with local deliveries.
Your tracking number will be automatically emailed to you when the order is dispatched. This is generally between 1 to 3 days after you have placed your order.
If you choose to purchase an item that is out of stock, we will send you a follow up email with options for your order.
Option #1 Wait until the product is back in stock
If you choose to hold your order and wait for the out of stock item to go back into inventory and ship your order complete, this does not reserve any products that you have ordered. If you go with this option, you run the risk of other items in your order going out of stock.
If you choose this option, we will release the available items in your order at no extra charge to you. Once the product is back in stock, your order will ship. This helps ensure that your entire order is received once we're back in stock.
Bulk orders are excluded from free shipping. Due to the fact that the products are being shipped in bulk, shipping costs stay relatively low.
*Shipping costs on wholesale orders vary depending on where the order is being shipped to.*