BuildTuff USA | Warranty

VENLO INVESTMENTS PTY LTD warranty is set up with the customer in mind. Your work for the warranty will be next to nothing! You will have resolution within 48 hours and you'll never have to speak to a robot. Quick, easy and painless.

It is recommended that the installer have a minimum of two years construction experience, be familiar with building terminology, local construction codes and be in suitable physical shape.

- All work must comply with the TuffBlock installation procedures.

- All decks must not exceed the load capacity of the TuffBlock foundation system.

- TuffBlocks must only be used for pedestrian traffic.

- Heavy features such as planters, bench seats, large tables, water features and other static load items in excess of 45 kgs (100lbs) must be directly supported by at least one additional TuffBlock for every 90 kgs (200lbs). Additional TuffBlocks must be placed directly under the point of load with additional TuffBlocks evenly spaced up to the next regular TuffBlock location.

- Static features over 225 kgs (500lbs) that are directly supported by legs are not advised and considered unacceptable.

- Features that create vibration must be placed on vibration dampening pads. Excessive vibration that is transmitted to the TuffBlocks is considered unacceptable.

- The decking surface static load must be calculated first to ensure adequate spacing and allocation of TuffBlocks. Refer to product guidelines for material weights.

- The substrate below the TuffBlocks must provide positive drainage.

- If placing TuffBlocks over a roofing substrate or water membrane refer to local building codes and material guidelines before proceeding with installation. It is recommended to securely attach the TuffBlocks to the substrate when not building on terra firma.

- TuffBlocks may only be installed on surfaces with a minimum of 40psi bearing capacity.

- When placed on terra firma any substrate on which the TuffBlocks are to be placed must be adequately compacted with positive drainage.

- Deck height must be in accordance and not exceed that of state, local or any other applicable building codes and regulations.

- It is recommended that TuffBlocks are not installed in areas that experience heavy snow or below freezing temperatures.

- The TuffBlock system is warranted for a period of 25 years from the date of purchase from manufacturing defects only. Warranties are non-transferable. The warranty does not cover costs and expenses with respect to the removal of defective TuffBlocks or the installation of replacement materials, including labor and freight. The TuffBlock system is not liable for special, incidental or consequential damages. Upon confirmation a defect has occurred and falls under the TuffBlock warranty a new replacement TuffBlock will be provided free of charge. To make a claim proof of purchase and evidence of fault (photos or faulty TuffBlock) must be presented. A copy of the engineering compliance certificate (or other relevant compliance notice) complete with date, stamp and authorized signature must also be presented. All warranties are at the full disclosure of TuffBlock.

- The warranty applies to normal, non-abusive use and does not cover any abnormal damage or functional impairment. The TuffBlock warranty does not warrant against:

1. Spalling or other breakages caused by impacts, abrasions or over stressing of the TuffBlock at any temperature

2. Improper installation.

3. Installation in areas exposed to beyond normal or recommended use. Extended service life and applications not recommended by this guideline and/or local building code, standards, and normal work procedures will also not be covered.

4. Excessive movement, settling, distortion or collapse of the substrate or terra firma supporting the TuffBlock system

5. Impacts and damage by the process of snow or ice removal.

6. Damage from natural disasters or extreme weather events.

7. Use in temperatures outside the recommended static load operating range of -4 degrees Fahrenheit to 131 degrees Fahrenheit. It is recommended that TuffBlocks be installed in above freezing temperatures, if installed in below freezing temperatures avoid all dynamic loads and physical impacts to the product.

8. UV stabilisers have been included in the manufacturing process which means TuffBlock is manufactured to the highest standard of any plastic product for use outdoors. However, like any plastic product we recommend TuffBlock is not installed where it is exposed to direct sunlight as this will reduce its service life below 25 years.

WARRANTY

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